Shipping policy

Maison Ein Od Milvado Shipping & Delivery Policy

Last Updated: July 21, 2026

Thank you for shopping with Maison Ein Od Milvado. This Shipping & Delivery Policy explains our shipping costs, order processing, made-to-order production timelines, delivery estimates, tracking, and how we handle delayed, lost, damaged, or undeliverable packages.

Unless otherwise indicated on the applicable product page, products sold by Maison Ein Od Milvado are made to order. Please review the product information and estimated production timeline before completing your purchase.

Contact Information

For questions about shipping, delivery, or an existing order, please contact us:

Email: support@maisoneinodmilvado.com
Phone: (213) 342-6839
Address:
6651 Melvin Ave.
Reseda, Los Angeles, CA 91335

Shipping Policy Summary

Free standard shipping is currently offered on eligible orders placed through our Site.
Available shipping destinations are shown during checkout.
Ready-to-ship orders are generally processed within 1–2 business days.
Made-to-order products require production time before they can be shipped.
Estimated production times are displayed on the applicable product page or communicated with the order.
Standard carrier delivery typically takes 5–7 business days after dispatch, depending on the destination.
Tracking information is provided by email when available.
Damaged, defective, or incorrect orders must be reported within 48 hours of delivery.

Shipping Costs

We currently offer free standard shipping on eligible orders placed through our Site.

If an expedited, international, oversized, or other paid shipping option is available, the applicable cost will be clearly displayed during checkout before you complete your purchase.

The shipping amount displayed during checkout will be the amount charged by Maison Ein Od Milvado for the selected shipping service.

Shipping Destinations

We ship to the destinations available for selection during checkout. If a country, state, territory, or postal code cannot be selected during checkout, we may not currently ship to that location.

Available shipping destinations may change as our business and delivery network expand. Any changes will be reflected on the Site or during checkout.

Customers are responsible for confirming that their delivery address is located within an available shipping destination before completing a purchase.

Order Processing

Order processing includes payment verification, review of order details, fraud screening where applicable, and preparation for production or fulfillment.

Orders are generally reviewed within 1–2 business days, Monday through Friday, excluding public holidays.

Order processing time is separate from:

Made-to-order production time.
Packaging and fulfillment time.
Carrier transit and delivery time.

Receiving an order confirmation does not mean that a made-to-order product has completed production or is ready to ship.

Made-to-Order Production Time

Unless otherwise indicated on the product page, products offered by Maison Ein Od Milvado are made to order and prepared specifically for each customer after an order is placed.

The estimated production time for a made-to-order product will be displayed on the applicable product page, provided during checkout, included in the order confirmation, or otherwise communicated to the customer.

Production times may vary depending on:

The product ordered.
The selected size, color, style, or customization.
Material availability.
Production capacity and order volume.
Quality-control requirements.
Events outside our reasonable control.

Carrier delivery time begins only after production has been completed, the order has been packaged, and the shipment has been transferred to the carrier.

Once a made-to-order purchase has entered processing or production, it cannot be canceled, modified, returned, or refunded except under the qualifying circumstances described in our Returns, Refunds, Cancellations & Exchanges Policy or where required by applicable law.

Ready-to-Ship Products

Maison Ein Od Milvado may occasionally offer products that are clearly identified as ready to ship.

Ready-to-ship orders are generally processed and prepared for shipment within 1–2 business days, Monday through Friday, excluding public holidays.

An order containing both made-to-order and ready-to-ship products may be held until all products are ready to ship unless we notify you that the order will be sent in separate shipments.

Estimated Delivery Time

After an order has been dispatched, standard carrier delivery typically takes approximately 5–7 business days, depending on the destination and shipping service.

The total estimated time to receive your purchase consists of:

Order processing time.
Made-to-order production time, when applicable.
Packaging and fulfillment time.
Carrier transit and delivery time.

Delivery estimates are provided in good faith but are not guaranteed unless we expressly confirm a guaranteed delivery date in writing.

Delivery may take longer because of carrier delays, severe weather, customs processing, holidays, high order volume, incorrect address information, transportation interruptions, public emergencies, or other circumstances outside our reasonable control.

Business Days

For purposes of this policy, business days are Monday through Friday, excluding weekends and public holidays observed by our business, fulfillment partners, or shipping carriers.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Shipping Carriers

We use established shipping carriers, which may include DHL, FedEx, or another appropriate delivery provider based on the order, package, destination, and available service.

We reserve the right to select or change the carrier used to fulfill an order, provided that the selected service is reasonably appropriate for the shipment.

Tracking Information

When tracking is available, you will receive a shipping confirmation email containing your tracking number or a link to view the shipment’s progress.

Please allow a reasonable amount of time after receiving the shipping confirmation for the carrier’s tracking system to update.

Carrier tracking information is provided by the shipping carrier. Tracking scans and estimated delivery dates may occasionally be delayed or inaccurate.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, please carefully review:

The recipient’s full name.
The street address and unit or apartment number.
The city, state, province, or region.
The postal or ZIP code.
The destination country.
The recipient’s telephone number and email address.

If you discover an address error after placing your order, contact us immediately. Address changes cannot be guaranteed after processing, production, packing, or shipment has begun.

Maison Ein Od Milvado is not responsible for delivery problems caused by incorrect, incomplete, or outdated address information supplied by the customer.

Address Changes After Shipment

Once an order has been transferred to the carrier, we may be unable to change the delivery address or redirect the package.

If the carrier offers an address correction or redirection service, additional fees may apply and may be the customer’s responsibility.

Separate Shipments

Products in the same order may occasionally be shipped separately because of product availability, production timelines, package size, fulfillment location, or carrier requirements.

When an order is divided into multiple shipments, separate tracking information may be provided for each package.

Customers will not be charged additional standard shipping fees solely because we choose to divide an eligible free-shipping order into multiple shipments.

International Shipping

International shipping may be offered to destinations available during checkout.

International delivery times may vary because of customs clearance, local carrier procedures, destination-country regulations, holidays, or other circumstances outside our control.

Unless expressly included during checkout, the customer or recipient may be responsible for:

Import duties.
Customs charges.
Local taxes.
Brokerage fees.
Other destination-country fees.

Maison Ein Od Milvado does not control these charges and cannot predict their amount. Customers should contact the appropriate local customs authority for further information before ordering.

Customs Delays

International packages may be inspected or held by customs authorities. Customs processing can delay delivery and is outside the direct control of Maison Ein Od Milvado and the shipping carrier.

A customs delay does not automatically qualify an order for cancellation or refund.

Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned because the recipient fails to complete customs requirements, pay applicable import charges, or accept delivery, the customer may be responsible for:

Return shipping charges.
Additional reshipping charges.
Carrier fees.
Customs or brokerage charges.

Made-to-order products do not become eligible for a refund merely because a package was refused or left unclaimed.

Failed Delivery Attempts

Shipping carriers may make one or more delivery attempts or hold a package at a local pickup location.

Customers are responsible for monitoring tracking information and following any instructions provided by the carrier.

If a package is returned to us following unsuccessful delivery attempts, additional shipping charges may apply before it can be resent.

Delayed Packages

If your tracking information has not updated or the package has not arrived within the estimated delivery period, please contact us.

We may ask you to allow additional time for the carrier to complete delivery, especially during holidays, severe weather, customs processing, or known carrier disruptions.

A carrier delay does not automatically make an order eligible for cancellation or refund. Any available resolution will be determined under this policy, our Returns, Refunds, Cancellations & Exchanges Policy, and applicable law.

Lost Packages

If you believe your package has been lost, contact us promptly with your order number and tracking information.

We will review the shipment and, where appropriate, open an investigation or claim with the carrier. Carrier investigations may require additional time and may require information or cooperation from the customer.

A package is not considered lost solely because tracking information has temporarily stopped updating or because delivery is later than the original estimate.

Any replacement, refund, store credit, or other resolution for a confirmed lost package will be determined based on the carrier’s findings, the circumstances of the shipment, our applicable policies, and mandatory consumer protection law.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Confirm that the shipping address on the order is correct.
Check around the delivery location.
Ask household members, neighbors, building management, or reception staff.
Contact the carrier for delivery details.
Notify us promptly if the package remains missing.

We may assist with a carrier investigation, but we cannot guarantee a replacement or refund when the carrier confirms delivery to the address provided with the order, except where required by applicable law.

Damaged Packages or Products

If your package or product arrives damaged, please contact us within 48 hours of delivery.

Your request should include:

Your order number.
Clear photos of the product.
Clear photos of the outer and inner packaging.
Photos of the shipping label where possible.
A brief description of the damage.

Please keep the damaged product and all original packaging until we complete our review. The carrier or Maison Ein Od Milvado may require additional photos, information, or return of the item.

Approved damaged-item claims will be handled in accordance with our Returns, Refunds, Cancellations & Exchanges Policy.

Incorrect or Missing Items

If you receive an incorrect item or believe an item is missing from your shipment, contact us within 48 hours of delivery.

Please provide your order number, photos of the products received, photos of the packaging, and a description of the issue.

Once the issue has been reviewed and verified, we will provide an appropriate resolution in accordance with our Returns, Refunds, Cancellations & Exchanges Policy.

Returns, Refunds, and Exchanges

Returns, refunds, order changes, cancellations, and exchanges are governed by our Returns, Refunds, Cancellations & Exchanges Policy.

Unless otherwise indicated on the applicable product page, products are made to order and cannot be canceled, modified, returned, or refunded once processing or production has begun, except for damaged, defective, or incorrect items, other approved qualifying circumstances, or where required by applicable law.

Delivery Restrictions

We may be unable to deliver to certain locations, including some post office boxes, military addresses, remote areas, freight-forwarding locations, or countries subject to carrier or legal restrictions.

Any applicable delivery limitation should be displayed during checkout. If we discover after purchase that we cannot reasonably ship to the address provided, we will contact you to discuss an appropriate resolution.

Freight Forwarders and Reshipping Services

If you choose to have an order delivered to a freight forwarder, package consolidation service, hotel, temporary accommodation, or third-party reshipping provider, our responsibility for delivery may end when the package is successfully delivered to the address provided during checkout, to the extent permitted by law.

We are not responsible for loss, damage, delay, alteration, or misdelivery occurring after a third-party forwarding or reshipping provider accepts the package.

Events Outside Our Control

Maison Ein Od Milvado is not responsible for shipping or delivery delays caused by events outside our reasonable control, including:

Severe weather or natural disasters.
Carrier interruptions.
Transportation delays.
Customs inspections.
Government actions or restrictions.
Labor disputes.
Public emergencies.
Supply or material shortages.
Incorrect customer information.

We will make reasonable efforts to communicate significant known delays and assist with available carrier investigations.

Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping destinations, carriers, costs, delivery services, production process, business operations, or legal obligations.

The latest version will be posted on this page with a revised “Last Updated” date.

This policy should be read together with our Terms & Conditions, Privacy Policy, and Returns, Refunds, Cancellations & Exchanges Policy.

Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact us: