Maison Ein Od Milvado Returns, Refunds, Cancellations & Exchanges Policy

Last Updated: July 21, 2026

Thank you for shopping with Maison Ein Od Milvado. We are committed to providing a transparent shopping experience. Please review this policy carefully before placing your order, as it explains our policies regarding returns, refunds, cancellations, exchanges, and product fulfillment.

Contact Information

If you have any questions regarding your order or this policy, please contact us:

Email: support@maisoneinodmilvado.com
Phone: (213) 342-6839
Address:
6651 Melvin Ave.
Reseda, Los Angeles, CA 91335

Policy Summary

• Unless otherwise indicated on the product page, our products are made to order.
• Made-to-order products cannot be canceled, modified, or refunded once processing or production has begun.
• Ready-to-ship products may have different return or exchange eligibility, as stated on the applicable product page.
• Order changes are accepted only before processing begins.
• Refunds are available only under the qualifying circumstances described in this policy.
• Exchanges are available only for damaged items or fulfillment errors.
• Exchange requests must be submitted within 48 hours of delivery.

Made-to-Order Products

Unless otherwise indicated on the product page, products sold by Maison Ein Od Milvado are made to order and prepared specifically for each customer after an order is placed.

Because made-to-order products are created specifically for you, they cannot be canceled, modified, returned, or refunded once they have entered processing or production.

Please review your order carefully before completing your purchase.

Ready-to-Ship Products

From time to time, Maison Ein Od Milvado may offer ready-to-ship products. If a product is identified as ready to ship, any applicable return, exchange, or refund eligibility will be stated on the product page or communicated during checkout.

Order Changes

If you ordered the wrong size, color, or item, please contact us immediately after placing your order.

We will gladly review your request and, whenever possible, make changes before your order enters processing or production. Once processing has begun, we are unable to modify your order.

Order Cancellations

Orders may be canceled only before processing or production begins.

After processing has started, your order is already being prepared specifically for you and can no longer be canceled.

Returns

Returns are accepted only when expressly provided for in this policy or where required by applicable law.

Made-to-order products are not eligible for return after processing or production has begun unless they arrive damaged, defective, or incorrect due to our error.

For ready-to-ship products, any applicable return eligibility will be stated on the product page or at the time of purchase.

Exchanges

We gladly offer exchanges only if:

• Your item arrives damaged during shipping.
• You receive an incorrect item due to our fulfillment error.

To request an exchange, please contact us within 48 hours of delivery and provide:

• Your order number.
• Clear photos of the item.
• Photos of the packaging.
• A brief description of the issue.

Once approved, we will provide a prepaid return shipping label and promptly arrange a replacement.

Refunds

Because most of our products are made to order, refunds are generally not available once processing or production has begun.

Refunds may be issued only under one or more of the following circumstances:

• Your order is canceled before processing begins.
• A refund is required under applicable consumer protection laws.
• A verified fulfillment error cannot reasonably be resolved through a replacement or exchange.
• Another qualifying circumstance exists where a refund is deemed appropriate.

If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your financial institution or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.

After reviewing your request, we will provide a prepaid return shipping label (when applicable) and arrange a replacement or another appropriate resolution.

Lost Packages

If your package does not arrive within the estimated delivery timeframe, please contact us as soon as possible. We will work with the shipping carrier to investigate the shipment and help resolve the issue.

Chargebacks and Payment Disputes

If a payment dispute or chargeback is initiated for a reason covered by this policy, we may provide this policy, order records, production records, tracking information, delivery confirmation, customer communications, and other relevant documentation to the payment provider or financial institution to assist in resolving the dispute.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to you under applicable consumer protection laws. Where those laws provide additional protections, they will apply.

Contact Us

If you have any questions regarding this policy or your order, please contact us:

Email: support@maisoneinodmilvado.com
Phone: (213) 342-6839
Address:
6651 Melvin Ave.
Reseda, Los Angeles, CA 91335